| The iSMS© service is a unique and globally patented system. This system enables advanced, simultaneous dialogs. iSMS© complements legacy Internet, email and social network solutions with an efficient interactive dialogue for mobile users.
The solution is modular and follows a layered architecture which separates the business logic from the access and presentation technology. Internet and mobile services can be interlinked in a multi-model way.
What is the difference between normal SMS and iSMS©?With the onslaught of social media platforms like Facebook and Twitter, SMS is seemingly seen as spent technology, but this could not be further from the truth! SMS is still the most effective, accessible method to communicate with each other and your customers.
With iSMS© all user responses are given by selecting from predefined choices using the “one button” principal. Everybody familiar with sending and receiving an SMS can easily take iSMS© into use without training.
iSMS© enhances legacy business applications through interactive dialogue with the user. The application initiates the dialogue via push service. The iSMS© technology establishes a session with the user and manages the flow of SMS messages between the application and users so that right responses are linked to the right application even if several simultaneous sessions are established.
The authentication of users is secured so customers do not need to remember service names, passwords, premium rated short codes or keywords. Plain SMS cannot provide this functionality but iSMS© can be used successfully for building processes that require interaction with customers or employees.
Enterprises can enhance their business processes and provide new Intelligent SMS services to their mobile customers and employees. The services can be immediately taken into use without new devices, new software, complex configuration or training.